EagleEyes Tips and Troubleshooting

Index

• Here are the most likely causes of problems
• I turn the EagleEyes system on but no lights come on.
• I get a USB Communication error.
• The pointer is stuck around the edges of the monitor.
• I can't see the pointer on the screen when I'm using EagleEyes.
• The pointer moves in the opposite direction than I want it to.
• The pointer moves too fast and is jumpy.
• The pointer is very difficult to move.
• I move the switch on the switchbox to EagleEyes but nothing happens.
• The pointer just hovers but doesn't move.

Tips

Here are the most likely causes of problems:

1. The 9 volt batteries in the bottom of the system need to be replaced.
2. The batteries are not placed in the system the right way, in terms of the + and - poles.
3. You started up too quickly. The electrode-skin connection needs to settle down and/or the system needs to warm up for a few minutes.
4. One or more electrodes is not tight enough against the skin.
5. The electrode cables are not plugged all the way into the EagleEyes system.
6. The Gain knobs are turned too high (or too low).
7. The Offset sliders are not centered.
8. The USB cable is not plugged into the system and computer.
9. A cell phone near the person using EagleEyes or near the EagleEyes system is disrupting the signal and needs to be turned off.

Troubleshooting

I turn the EagleEyes system on but no lights come on.

The batteries need to be changed. Use only new 9 volt batteries.

The following error message shows up.

Check the EagleEyes system and make sure it is on and plugged in via USB. Close the program and then restart it. If problems still occur, check the USB connections and make sure they are working. If everything is in working order, reinstall the EagleEyes hardware with the Installation CD.

The pointer is stuck around the edges of the monitor.

Center the offset sliders. Check the Gain knobs; they might be too high. Push the Auto Center buttons a couple of times. Try waiting for a few minutes while the user looks at the center of the screen. Have the user take some deep breaths and relax. You take some deep breaths and relax too.

I can't see the pointer on the screen when I'm using EagleEyes.

The pointer is probably hiding in a corner and the gain is up too high. Follow the directions in the previous example.

The pointer moves in the opposite direction than I want it to.

Something somewhere is reversed. Usually, two or more of the electrode leads are reversed. Also, check the Eyes/Head setting in the EagleEyes software window.

The pointer moves too fast and is jumpy.

The gain is up too high. Check the gain knobs on the EagleEyes system and the gain settings in the software. Also, movement can be smoothed out with the damping setting on the software. Also, check that all the electrodes are tight against the skin.

The pointer is very difficult to move.

The gain is down too low. Check the gain knobs on the EagleEyes system and the gain settings in the software. A common setting is vertical for the knobs and 1.0 for the settings in the software. Check that all the electrodes are tight against the skin.

I move the switch on the switchbox to EagleEyes but nothing happens.

Make sure the EagleEyes driver program is running. Look at the EagleEyes driver window and be sure the correct Control option is checked (External Switch, Ctrl key, NumLock key, or ScrollLock key). Also check to make sure all the cables are securely attached.

The pointer just hovers but doesn't move.

Check to make sure all of the electrodes are securely attached to the user and the cables are pushed in all the way at the front of the EagleEyes system. Are the vertical and horizontal green LEDs on? Maybe the batteries need to be replaced.